✅ You have a right to be involved in your healthcare
✅ You can ask questions about your records
✅ You can share what matters to you
Using digital health tools can help you to feel more confident about your health and be more independent.
Did you know you can manage parts of your health care from your phone or computer?
The NHS App and Patient Knows Best (PKB) are two tools that can make it easier for you to stay informed, organised, and in control of your health.
What is the NHS App?
The NHS App is a free app you can download on your phone or use online. It connects you to NHS services. With the app you can:
- Book or cancel GP appointments
- Order repeat prescriptions
- View parts of your GP health record
- Get NHS advice and check symptoms
- See messages from your GP practice
Why it’s useful for you:
- Saves time- no need to always have to call your GP
- Helps you remember appointments
- Lets you check your health info anytime
What is Patient Knows Best (PKB)?
Patient Knows Best is a secure online system where your health information can be shared between you and your healthcare team. With PKB, you can:
- See letters and test results
- Track your health conditions
- Message some healthcare professionals
- Share your health information with doctors, nurses, or carers
Why it’s useful for you:
- You can understand your health better
- It helps different healthcare teams stay connected
- You’re more involved in decisions about your care
Is my information safe?
Yes! You control who sees your information. Both the NHS App and PKB are:
- Secure and private
- Protected by strict NHS data rules
- Only accessible with login details like passwords or ID checks
Can I use these if I’m under 16?
- You may be able to use both, depending on your GP practice and local services
- Sometimes, parents or carers may have access too (especially for younger children)
- As you get older, you can usually manage your own account
- If you’re unsure, ask your GP. You can just pop into reception or call. You do not need an appointment for this.
You can find more information via- NHS App – NHS
