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Cookie and Privacy Policy

Cookie Policy

Because use of your personal information and your privacy are very important, we are very careful about this websites use of cookies.

About cookies

A cookie is a simple text file that gets downloaded onto your computer when you visit a website. Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.  You can restrict or block cookies at any time using your browser settings.

Types of Cookies

There are two types of cookie you may encounter when using a website:

First party cookies – these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies – these are cookies found in other companies’ internet tools which we are using to enhance our site. For example, Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

We use cookies that are necessary for technical reasons in order to enable a personalised experience.  We record your chosen local area, this will expire after one week.

We use cookies that are necessary to remember if you have acknowledged our Cookie Notice displayed on entering the site and any cookie preferences you have selected, these will expire after one year.

We also record your anonymous identifier issued by the server when you visit the website, this will expire at the end of the browsing session.

Third party cookies

We sometimes embed video, images or other content from websites such as YouTube, Vimeo, Flickr and Twitter. We may also allow you to share links to content on our site with other websites by the use of share buttons.

Google analytics cookies

We use ‘ __utma, __utmb, __utmc, __utmz’ cookies to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  See Google’s Privacy Policy to find out more.

YouTube cookies

‘PREF, SID, VISITOR_INFO1_LIVE, demographics, LOGIN_INFO, HSID, SSID, use_hitbox’ are all typically written to the browser upon the loading of YouTube videos.  See Google’s Policies and Principles to find out more.

Google Maps cookies

‘NNID, PREF, khcookie’ are all typically written to the browser upon the loading of Google Maps and Street View.

ReachDeck cookies

This website uses ReachDeck, an accessibility and reading support add-on that helps you to read the content. To learn more about ReachDeck, visit

ReachDeck stores some data in the Local Storage in your browser, to enable the add-on to work correctly and remember your preferences. Examples of preferences include colour choices, translation language choices, or screen mask configuration. Look at the ReachDeck user settings panel to see all the different types of information.

ReachDeck also stores the toolbar state. This ensures that when you enable an icon, it will remain enabled when you return to the website, or navigate to another page.

ReachDeck does not transmit any of this information to Texthelp servers.

Removing cookies

Learn how to remove cookies set on your device.

Privacy Notice

This privacy notice explains more about how we will handle your personal information and how we will respect your privacy if you use this website.  Whilst we scrutinise all the content we provide links to, checking that it is appropriate, this policy doesn’t apply to the externally operated websites where such content is hosted.


In accordance with the General Data Protection Regulations (2018), we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.

Person identifiable sensitive data

This website collects no information that would be considered person identifiable or sensitive under GDPR, except on our contact us page when you can provide your contact details to ask us to get in touch.  In the event of you using this page, your contact details will be destroyed immediately after they have been used.

Users age 16 and under

If you are aged 16 or under, you should speak with your parent or guardian before you provide personal information to this website.

Analytics Cookies

This website uses Google Analytics, a web analytics service provided by Google.  Google Analytics uses cookies, which are text files placed on your computer, to help this website analyse how users use the site.  The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of this website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


This website uses ReachDeck, an accessibility and reading support add-on that helps you to read the content. To learn more about ReachDeck, visit the Texthelp website.

Text to be spoken is sent via SSL to servers managed by Texthelp to generate and stream audio data.

Text for translation is sent via SSL to Google Translation servers.

Google Analytics and tracking cookies for ReachDeck have been disabled. All other functionality cookies are still in place.

External sites

Our website contains links to other sites.   Whilst we consider the appropriateness of all websites we recommend, we are not responsible for their privacy practices.  We encourage users to be aware of this when leaving this website and to read the privacy statements on other websites.  We do not pass on any information to any other websites.

Policy Changes

Our privacy policy may sometimes change.  Regularly reviewing this page will ensure you are always aware of our most up to date procedures.

Images and Videos

We always collect appropriate consent from the subjects of any photographic images or videos that are used on this website or, in the case of commercial photography, have in place appropriate licensing arrangements.

Page last reviewed: 15-07-2020

Next review due: 15-07-2023

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